Quality Service: The Hotel Industry's Perceptions
- F 568.01
- Bestanddeel
- 1994
Part of David Martin fonds
One copy of the paper written by David Martin for the Faculty of Business' working paper series.
Martin, David W.
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Archivistische beschrijvingHotel Managers' and Employees' Perceptions of Quality Service Management: A Qualitative Study
- F 568.03
- Bestanddeel
- 1995
Part of David Martin fonds
One copy of paper presented at ASAC (Administrative Sciences Association of Canada) conference in Windsor, Ontario. Paper co-authored by faculty members Martin and Harrison, and students Kuusisto and Saunders.
Martin, David W.