Patricia Sniderman is a Professor of Human Resource Management and Organizational Behaviour in the Ted Rogers School of Management at Ryerson University. Sniderman earned her BA in Psychology from Boston University, her MA in Clinical Psychology from York University, and her PhD in Organizational Behaviour from the Open University, UK. Her research interests are in the areas of managerial communications, interpersonal communications, emotions, employee-manager relationships, and leadership. She has been the lead author on two editions of the undergraduate textbook, Managing Organizational Behaviour in Canada, and is an award-winning instructor with a commitment to student engagement and learning. Sniderman has 10 years of work experience as a senior human resources professional, and has been an organizational consultant, facilitator and management trainer since 1990.