Title and statement of responsibility area
Title proper
An Importance/Performance Analysis of Service Providers' Perception of Quality Services in the Hotel Industry
General material designation
- Textual record
Parallel title
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Level of description
File
Repository
Reference code
F 568.02
Edition area
Edition statement
Edition statement of responsibility
Class of material specific details area
Statement of scale (cartographic)
Statement of projection (cartographic)
Statement of coordinates (cartographic)
Statement of scale (architectural)
Issuing jurisdiction and denomination (philatelic)
Dates of creation area
Date(s)
-
1994 (Creation)
- Creator
- Martin, David W.
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1994 (Creation)
- Creator
- Waalen, Judith Kelly
Physical description area
Physical description
11 pp. of textual records
Publisher's series area
Title proper of publisher's series
Faculty of Business Working Paper Series
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Numbering within publisher's series
94-02
Note on publisher's series
Archival description area
Name of creator
Biographical history
David Martin is an Associate Professor in the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. His research has been published in the Journal of Hospitality and Leisure Marketing; Journal of Travel Research and The Journal of Applied Hospitality Management.
Name of creator
Biographical history
Judith Waalen received her B.A. in Biology and Psychology from Assumption University in 1962, her M.A. in Psychology from University of Windsor in 1964, and her Ph.D. in Sociology from Wayne State University in 1982. While at Ryerson University Dr. Waalen was a professor in the Department of Psychology and the Director of the Centre of Quality Research. She would later become a professor at Canadian Memorial Chiropractic College, working in the Graduate Studies and Research, and Post-graduate and Continuing Education departments. For many years, Judith taught Psychology courses at Ryerson to students in the professional programs and interacted with a great many faculty members in these departments in various capacities.
In 2000 Judith left the Psychology Department and went to manage Ryerson’s Centre for Quality Service Research and to join CMCC to teach research methods and statistics in their graduate residency programs. During this time with her husband David, she published articles on chiropractic education, and with other colleagues, she co-authored a number of articles for scientific and scholarly journals. In 2005, Judy returned to Ryerson to work as a research analyst for The Chang School. She taught staff members to conduct, analyze, and publish their research in-house, did competitive research, and conducted annual student satisfaction surveys until she left in 2011.
Custodial history
Scope and content
One copy of the paper co-authored by David Martin and Judith Waalen for the Faculty of Business' working paper series.
Notes area
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Script of material
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Open Records are available for consultation without restriction.