Área de título y declaración de responsabilidad
Título apropiado
An Importance/Performance Analysis of Service Providers' Perception of Quality Services in the Hotel Industry
Tipo general de material
- Documento textual
Título paralelo
Otra información de título
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Título notas
Nivel de descripción
Unidad documental compuesta
Institución archivística
Código de referencia
F 568.02
Área de edición
Declaración de edición
Declaración de responsabilidad de edición
Área de detalles específicos de la clase de material
Mención de la escala (cartográfica)
Mención de proyección (cartográfica)
Mención de coordenadas (cartográfica)
Mención de la escala (arquitectónica)
Jurisdicción de emisión y denominación (filatélico)
Área de fechas de creación
Fecha(s)
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1994 (Creación)
- Creador
- Martin, David W.
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1994 (Creación)
- Creador
- Waalen, Judith Kelly
Área de descripción física
Descripción física
11 pp. of textual records
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Área de descripción del archivo
Nombre del productor
Historia biográfica
David Martin is an Associate Professor in the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. His research has been published in the Journal of Hospitality and Leisure Marketing; Journal of Travel Research and The Journal of Applied Hospitality Management.
Nombre del productor
Historia biográfica
Judith Waalen received her B.A. in Biology and Psychology from Assumption University in 1962, her M.A. in Psychology from University of Windsor in 1964, and her Ph.D. in Sociology from Wayne State University in 1982. While at Ryerson University Dr. Waalen was a professor in the Department of Psychology and the Director of the Centre of Quality Research. She would later become a professor at Canadian Memorial Chiropractic College, working in the Graduate Studies and Research, and Post-graduate and Continuing Education departments. For many years, Judith taught Psychology courses at Ryerson to students in the professional programs and interacted with a great many faculty members in these departments in various capacities.
In 2000 Judith left the Psychology Department and went to manage Ryerson’s Centre for Quality Service Research and to join CMCC to teach research methods and statistics in their graduate residency programs. During this time with her husband David, she published articles on chiropractic education, and with other colleagues, she co-authored a number of articles for scientific and scholarly journals. In 2005, Judy returned to Ryerson to work as a research analyst for The Chang School. She taught staff members to conduct, analyze, and publish their research in-house, did competitive research, and conducted annual student satisfaction surveys until she left in 2011.
Historial de custodia
Alcance y contenido
One copy of the paper co-authored by David Martin and Judith Waalen for the Faculty of Business' working paper series.
Área de notas
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Restricciones de acceso
Open Records are available for consultation without restriction.